Medicaid PI Quick Start: Secure Messaging

Measure Overview	Medicaid Goal
This measure reports the percentage of patients whose provider sent them at least one secure electronic message during the numerator period. This message must have been about the patient’s clinical health information. It can be a reply to a secure message sent from the patient, as long as the original message was about the patient’s clinical health information. Patients of any age may be counted in this measure.	Must Exceed 5%

Measure Overview

Medicaid Goal

This measure reports the percentage of patients whose provider sent them at least one secure electronic message during the numerator period. This message must have been about the patient’s clinical health information. It can be a reply to a secure message sent from the patient, as long as the original message was about the patient’s clinical health information. Patients of any age may be counted in this measure.

Must Exceed 5%

Setup Requirements
To meet this measure, you must have purchased and implemented the Greenway Patient Portal. If you do not currently have patient portal functionality, contact your sales representative.

Denominator
Patients who had at least one non-voided face-to-face visit with an eligible provider checked-in during the measurement period. The measurement period is set in Prime Suite Reporting 2020.

Denominator

Patients who had at least one non-voided face-to-face visit with an eligible provider checked-in during the measurement period.

The measurement period is set in Prime Suite Reporting 2020.

Numerator
Patients whose provider sent them or the authorized patient representative at least one secure electronic message during the calendar year. The message must be about the patient’s clinical health information. Additionally, qualifying messages can be a response to a secure message sent by a patient if the message was related to the patient’s clinical health information. Patients must be registered for the patient portal to send and receive secure messages.

Numerator

Patients whose provider sent them or the authorized patient representative at least one secure electronic message during the calendar year. The message must be about the patient’s clinical health information. Additionally, qualifying messages can be a response to a secure message sent by a patient if the message was related to the patient’s clinical health information.

Patients must be registered for the patient portal to send and receive secure messages.